FAQ

Fast and Secure Delivery

All the printing and shipping is handled by The Print Space in London. Prints will be shipped worldwide from their UK Studios.

Standard shipping is included in your print price. Delivery takes place between 7-15 business days, depending on your location. Please note that while standard shipping is included, you are responsbile for any local tax duties.

Prints are shipped in either a reinforced packaging tube or crumble proof packaging to ensure damage-free delivery.

Orders usually ship out within 72 hours of your purchase and are delivered within 7-15 business days depending on your location.

Please contact me directly at yoanis@yoanisblancosantos.com if your print has not shown up and I will ensure that it gets to you.

Estimated Average Shipping Times

Europe: 7 Business Days

Rest of the World: Up to 15 Business Days

COVID-19 Delays

Due to the current pandemic it is likely that your delivery may take longer to arrive, up to 15 day should be the longest delivery time. Rest assured, we will do everything to send your print out the quickest, safest and most efficient manner. In the event that your delivery hasn't arrived within 15 days, please contact me directly at yoanis@yoanisblancosantos.com and I will investigate your package's whereabouts.

Sustainability measures

  • The Print Space is the UK’s only Fine Art & Photo printing service that is completely carbon neutral.
  • Sustainably sourced Inkjet papers
  • Recyclable packaging envelopes
  • Recyclable cardboard stiffeners
  • Paper tape made from 100% recycled fibres
  • Biodegradable bubble wrap
  • 100% recycled polypropylene corner protectors
  • Recyclable bio-polyethylene frame protection

Our prints are produced on Hahnemüle Pearl paper. It has a smooth orange peel texture and a bright neutral white base, it creates really natural black and white images and offers vibrant colour reproduction and great detail too. The paper is resin coated with a fibrous feel. The satin finish of the resin coating gives depth to the image which combined with the texture and vibrant colour reproduction give the image the feel of an oil painting. This is one of the most suitable of the Giclée Art Paper range for mounting.

100% Satisfaction Guaranteed. If you are not satisfied we happily replace your print after the old print and it's certificate have been thoroughly disposed of. We will require photo or video evidence of the disposal of the old print.

All prints are standard rations for easy, universal framing options. 

Secure Payment Options

You can pay via PayPal or Shopify Credit Card payments. 

Both use a secure 256 bit encryption service and are 100% safe and secure.

Exchanges and Returns

I am truly confident that you will love our print(s). They will uphold the test of time and will be a statement piece of your home or office. Straight refunds are not accepted as these are limited edition prints, however in the event that you are not 100% satisfied, you can exchange your print to a different one of equal value. You have 15 days from the date of delivery to contact us to arrange the exchange. You will need to cover the return shipping cost. Please contact us at yoanis@yoanisblancosantos.com to arrange exchange.

Damaged prints

The packaging used is extremely tough and is capable of surviving the roughest of shipping journeys. In the unlikely event that your print arrives damaged, we will gladly replace it at free of charge. 

To arrange the replacement, please provide image of the damaged packaging and print as well as a picture of the actual print, authenticity certificate and your order number to yoanis@yoanisblancosantos.com to arrange the replacement.

We will also request that you provide evidence that the damage print and its certificate are destroyed prior to posting the replacement.

Certificates of Authenticity and Edition Numbers

The entire print Series, 'Nature's Masterpiece' has a limited edition quantity in each size. You can see detailed information on the editions on the product pages. Once the prints sell out, they will never be available again. 

Each print comes with a unique certificate of authenticity. 

It provides the name of the image, the edition number, production date, certificate number, and a hologram authentification patch that is matched by a unique number on both the print and the certificate.

For any additional information that you may require, please email yoanis@yoanisblancosantos.com